Managing Front Office Operations in the front office of a hotel Essay

Managing Front Office Operations in the front office of a hotel - Essay Example The reception docket performs different functions that include: sale of rooms, room assignments, guest registration, handling of guest requests, cashiering along with handling mail, maintenance of the guest accounts, and provision of information. Additionally, this docket handles financial tasks which include: receiving cash payments, verifying cheques, handling guest folios and handling credit cards and foreign currency. This works will detail the practice and procedures that a front office uses in a hotel The front office functions primarily in the facilitation of the activities between the visitors and other Hotel departments. It additionally support and assist in the provision of services to the guests. The nature and type of Front office operation is greatly determined by number of transactions and interactions between the hotel and the guest during the visitors stay. The procedures involved during this process are simply outlined as: pre-arrival, arrival, occupancy, and departure. The different practices and procedures between the hotel and the guest depend on the stage of the visitor stay. The transactions are better understood by taking a look at the visitor’s cycle presented as: reservations, check-in and registration, mail and information, uniformed service and baggage handling, telephone calls and messages, handling guest accounts, and check-out and bill settlement. All the transactions and services handled by the front office docket can be categorized into two groups basing on the area where they are performed. These groups include those accomplished by the reception as front-of-the –house and the other performed as back-of –the –house operation. Front-of-the-house practice and procedures are termed so because they take place in the presence of the visitors. These operations may either reflect a direct interaction with